The Employee Assistance Program (EAP) is a 24/7/365 program that supports employees with a variety of issues they may be facing.

This is a free benefit, available to all employees, regardless of employee type or group. Any members of the employee’s household are also eligible to use the EAP. You do not need to be enrolled in the city’s Cigna insurance plan (PPO or HDHP) to participate, although Cigna is the city’s EAP provider.

Take advantage of a wide range of services offered at no cost to you:

  • 10 face-to-face or video-based counseling sessions with a counselor in your area.
  • Legal Assistance: 30-minute consultation with an attorney, face-to-face or by phone.
  • Financial Assistance: 30-minute telephone consultation with qualified specialist on topics such as debt counseling or planning for retirement.
  • Identity Theft: 60-minute consultation with a fraud resolution specialist.
  • Parenting: Resources and referrals for childcare providers, before and after school programs, camps, adoption organizations, child development, prenatal care and more.
  • Eldercare: Resources and referrals for home health agencies, assisted living facilities, social and recreational programs and long-distance caregiving.
  • Pet Care: Resources and referrals for pet sitting, obedience training, veterinarians and pet stores.

Learn more about EAP services and accessing the Cigna EAP network. You can also start by calling 1-877-622-4327. For Spanish information, please consult Referencias Rapidas Para Servicios.

EAP personal advocates will work with you and your household family members to help you resolve issues you may be facing, connect you with the right mental health professionals, direct you to a variety of helpful resources in your community and more.

Remember: EAP is completely confidential. The city does not receive information about who accesses which services through EAP. It is as confidential and personal as visiting your family doctor.

The Employee Assistance Program is Here to Help